[ref. t00738217] Program Manager - PM25-18538 - Westerville

Location: Columbus, OH 43223 (Hybrid)

Soft Skills:

• Strong communication and leadership skills.
• Proven experience in influence, collaboration, and negotiation.
• Ability to collaborate with cross-functional teams and business units.
• Excellent oral and written communication skills, with strong meeting and work session facilitation abilities.
• Ability to work independently or as part of a team, managing time and resources effectively to meet deadlines.
• Strong understanding of prioritization based on system and/or user requirements.
• Excellent organizational, analytical, planning, problem-solving, and decision-making skills.
• Proficiency in English, with clear and understandable communication.
• Exceptional conflict management skills.
• Ability to clarify ambiguous user requirements and create clear, verifiable system requirements.
• Strong ability to prioritize and execute tasks in a fast-paced environment.
• Extensive experience with Microsoft Excel, SharePoint, Visio, and Project.
• Self-motivated, results-driven, and committed to building strong working relationships with subject matter experts (SMEs), development, and QA teams.
• Interact with SMEs and lead Joint Application Development (JAD) sessions to clarify business requirements.
• Assist QA teams in defining test strategy, acceptance criteria, bug fixing, and issue resolution.
• Knowledge of UML diagrams, including business model diagrams, process flows, flow charts, etc. (Familiarity with MS Visio).
• Maintain project documentation such as project plans, issue logs, action items, meeting agendas, minutes, and other artifacts as required.
• Collaborate with development teams to create design specifications based on business requirements, ensuring consistency and capturing global rules.
• Experience coordinating and supporting User Acceptance Testing (UAT).
• Assist with end-user training and create training materials as needed.

Required Skills:

• A minimum of 8 years of verifiable experience as a full-time delivery project manager or senior business analyst.
• At least 4 years of verifiable experience working directly with end-users to define requirements and provide technical advice in large-scale environments.
• At least 3 years of experience interviewing non-technical end-users to determine and document current business process flows.
• At least 2 years of verifiable experience in Business Process Re-engineering.
• Ability to transfer business analysis knowledge to staff members.
• Strong multitasking abilities and the capacity to meet aggressive deadlines.
• Attention to detail in tracking and managing requirement changes.
• Experience working in a collaborative, team-oriented, agile environment.
• Proficiency with TFS (Team Foundation Server).