Commercial Appliance Service Manager
Position Overview:
Job Title: Field Service ManagerLocation: Remote commutable to New Jersey
Hours: M-F 6:00am – 6:00pm
Salary: 80k – 90k
About Jay-Hill Repairs
Jay-Hill Repairs is the premier Commercial Kitchen Equipment Service Company and Parts Distributor in the state of New Jersey. Since 1972 we have delivered prompt, professional, and expert service to our customers throughout the spectrum of food service establishments.We provide factory authorized service on Commercial Cooking, Refrigeration, Ice Machines, Ware Washing and Food Prep Equipment. Some of the most prestigious companies and brands in the world trust us to service and maintain their commercial kitchens!
What is in it for you?- Health, Vision, Dental insurance
- Paid Time Off
- 401K
- Referral Bonus
- Tool and Boot Reimbursement
Position Summary
The Field Service Manager leads a team of commercial food service equipment repair by fostering a culture of excellence and accountability while ensuring operational success. This role encompasses mentoring technicians, optimizing service processes, maintaining safety compliance, and delivering exceptional customer service.The Field Service Manager plays a pivotal role in achieving company goals, meeting, or exceeding Key Performance Indicators (KPIs), and driving continuous improvement.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Coach, train, and mentor technicians, serving as a "Core Value Champion."
- Promote development and ongoing improvement of technicians through structured and unstructured interactions.
- Maintain the highest levels of technician performance by setting, monitoring, and reporting on KPIs strategically aligned with company and individual goals.
- Adhere to budget, achieve, or exceed targets and standards, and implement corrective actions as needed.
- Drive steady, sustainable growth while avoiding stagnation and complacency.
- Review Service Orders for accuracy and quality of work.
- Conduct regular one-on-one meetings, Quarterly Conversations, and Annual Reviews.
- Monitor technician performance, implement early intervention systems for potential issues, and address them promptly.
- Maintain effective communication channels to ensure alignment between company objectives and employee needs.
- Develop, implement, and continuously update technician and service processes.
- Continuously seek and implement process improvements.
- Ensure adherence to safety protocols and provide ongoing training.
- Perform routine inspections of sites, vehicles, and technicians to promote a culture of safety and compliance.
- Establish monthly training initiatives and weekly toolbox talks aligned with identified needs.
- Ensure all training is documented in Safety Compliance Portals.
- Recommend and implement corrective action and reinforcement plans as necessary.
- Coordinate technicians, tools, vehicles, stock, and parts in collaboration with support departments.
- Oversee the Technician Career Life-Cycle, including recruitment, training, and promotion.
- Support scheduling, dispatch, and time-off management while maintaining timecard approvals and accuracy.
- Interpret and communicate operating policies.
- Coordinate collection and preparation of financial and operations reports.
- Participate in interviewing job applicants and conduct orientation of new employees as needed.
- Locate and compile information, format reports, graphs, tables, records and other sources of information.
- Assemble and categorize facts and figures for written computation and calculations.
- Assist with special events planning.
- Operate personal computer to access e-mail, electronic calendars, and other basic office support software.
- Use various software applications such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports.
- Exercise administrative judgment and assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area.
Desired Skills & Abilities:
- High school diploma or GED (Two years college or equivalent work experience preferred)
- Three years of related experience or relevant coursework
- Ability to exchange non-routine information using tact and persuasion as appropriate.
- Good oral and written communication skills
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Pay Range: USD $80,000.00 - USD $90,000.00 /Yr.