Customer Service Representative

This role offers a contract to hire employment opportunity.

• Manage and coordinate appointments with homeowners, technicians, and superintendents.
• Handle a high volume of phone calls and emails daily, ensuring efficient communication and customer satisfaction.
• Maintain an organized and efficient work environment, demonstrating attention to detail.
• Use various software tools such as Salesforce.com, Yardi, and Microsoft Office Suites for customer account management and scheduling.
• Handle customer inquiries, resolving issues promptly and professionally.
• Perform calendar management duties, booking and confirming appointments as needed.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records, using customer account management tools.
• Monitor customer accounts, taking appropriate action when necessary. • Proficiency in the use of Microsoft Office Suites
• Experience in managing and coordinating appointments effectively
• Ability to confirm appointments accurately
• Knowledge of Salesforce.com platform
• Familiarity with property management principles
• Experience in email correspondence
• Ability to manage calendars effectively
• Competency in customer account management
• Knowledge of Yardi software
• Strong ability in booking appointments efficiently