[ref. d23766101] Customer Service Representative - Louisville

The Specialist follows up with clients on a frequent basis for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately.

• Manage the completion of reservation requests that are generally 1-10 room-nights to fulfill customer needs and ensure satisfaction
• Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
• Respond to and complete requests for clients before established due times
• Utilize decision making skills to find hotel options which meet business financial goals
• Enter requests and reservations accurately into the system
• Exhibit and utilize knowledge of hotel industry and regional markets associated with clients
• Meet all client deadlines
• Respond to client by communicating quickly and accurately
• Call and follow up with clients on outstanding requests prior to arrival in order to complete requests
• Resolve all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis
• Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options
• Effectively communicate with clients and hotels via phone and email ensuring consistency with the CLC mission and delivering service so “every interaction adds value.”
• Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests
• Communicate issues effectively and professionally with all CLC Clients and Departments
• Attend all scheduled trainings, meetings, or other events as assigned by supervisor
• Request night may flex up or down depending on business needs
• Other duties assigned as needed

• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Customer Service, Call Center Customer Service, Data Entry, Computer Data Entry, Client Relations