Information Technology Sr Analyst

apartmentGraphic Packaging International placeWaco descriptionPermanent calendar_month9/27/24

Mission Summary:
The Information Technology Sr Analyst will support existing and new systems for the Information Technology Department. This includes ensuring the support of end users, mill specific systems, applications and process IT. Maintains stability, integrity, and efficient operation of manufacturing technologies that support the mills such as PI, Proficy, ERP, Data historian, Process Technology and various mill systems.

Serve as site liaison between Mills, Corporate IT, vendors and other Corporate Business Units. This role may expand into other projects and support as necessary.

JOB FUNCTIONS: (Job functions include, but are not limited to the following)

Business Analysis/Project Management /IT Systems Support
Provide Mill Systems and Applications support
Project Management and support
Software and Hardware installs/upgrades
Configuration and support of System Interfaces
Production and Process systems support
Coordinate efforts with ERP, Infrastructure, NTT and IT teams
Support full life cycle of local IT Equipment. This includes pc’s, laptops, tablets, shop floor, RF terminals, phones, network and security devices etc. per GPI standards
Work with incoming tickets to resolve application and system issues
Accurately document instances of system failure, repair, installation, and removal
Apply test fixes and perform post-resolution follow-ups to ensure problems have been resolved
Analysis of logging, reporting, and statistically monitoring system performance
Effectively coordinate between departments to solve problems
Prepare for and adhere to change control, security per policy and audit requirements
Develop and maintain appropriate documentation for processes and systems
Production & Label Printers (Installation, troubleshoot, configuration)
Inventory and device management
Coordinate vendor warranty and break/fix work
Assist in desktop/server/LAN procurement process
On call support as required
Provide support for local IT Process, Systems and Engineering projects
Mill Systems Support per GPI standards (hardware, software, backup, recovery, configuration)
Process Technology Support as required

GENERAL DUTIES: (General duties include, but are not limited to the following)

Application, Systems and Process Technology Support for GPI Mills
Systems and Application Testing
Test Plans, cases and documentation development
System Design & Reporting
Lead local projects to upgrade current mill IT systems and implement new technologies
Organize business requirements for application changes and new requests.
Coordination of periodic business and vendor meetings.
Establish and maintain regular written and in-person communications with executives, department heads, and end users regarding pertinent IT activities.
Support all Process Improvement Initiatives
Ensure that all related policies and processes are followed
Coordination with Enterprise & Division teams
On call support as required.
Escalates any issues that can’t be resolved
Performs other duties as assigned

SPECIFIC SKILLS: (General duties include, but are not limited to the following)

Experience in IT related support roles and Management systems, Manufacturing, related system processes and technologies preferred
Analytical and System Design Skills
Project Leadership skill
Strong working knowledge of Microsoft related products
Virtualization Technology including VMware
Knowledge of Active Directory, Group Policy and Windows administration
Experience with IT systems and infrastructure
Significant knowledge of desktop, laptop and server administration
Strong analytical skills
System/Project Deployment, configuration, documentation and training
Good interpersonal, communication, and organizational skills.
Strong work ethic and commitment to getting the job done.
Experience in facilitating & gathering requirements and problem management sessions
Ability to operate effectively either independently or in teams, making progress on tasks while dealing with potential process and project ambiguity
Strong personal organization skills including the ability to multi-task and prioritize job requirements
Ability to multi-task and prioritize job requirements
Ability to meet deadlines
Outstanding oral and written communication skills, including the ability to address both technical and non-technical audiences

EDUCATION / KNOWLEDGE:

4-year college degree in general or IT-Related field preferred. Equivalent work experience considered.
Paper Mill Experience preferred.

=== Company description

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last weekend. As one of the world’s largest global producer of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate.

We are committed to workplace diversity and offer compensation and benefits that are among the industry’s best to reward the talented people who make our company successful.

Is this something you’d like to be a part of? We’d love to hear from you.

A World of Difference. Made Possible.

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