[ref. r39555720] Robert Half - Office Assistant

We are offering a contract to hire employment opportunity for an Office Assistant in Columbus, Ohio. As an Office Assistant, your role will be crucial in maintaining the smooth operations of our office environment. Your main tasks will involve customer service, clerical duties and data entry.

• Answering incoming calls and addressing customer inquiries in a prompt and professional manner.
• Assisting both new and established customers by answering their questions and resolving any issues they may have.
• Creating and managing customer proposals, which includes detailed data entry tasks.
• Preparing and overseeing work orders to ensure they're completed accurately and on time.
• Scheduling routes for various tasks and assignments within the organization.
• Filing and organizing documents to maintain an orderly and efficient system.
• Using various computer programs to manage customer records and perform other duties.
• Ensuring customer satisfaction and retention by providing superior customer support.
• Handling customer invoices and ensuring all billing information is accurate.
• Performing other assigned duties as necessary to support the efficient operation of the office. • Must possess at least 3 years of experience in a similar role as an Office Assistant
• Proficiency in using Computer Programs is mandatory
• Should be capable of Answering Inbound Calls efficiently
• Must have experience in handling Clerical Duties
• Prior experience in enhancing Customer Experience is required
• Should be competent in handling Customer Invoices
• Must have a track record of improving Customer Satisfaction and Customer Retention
• Proven experience in Customer Service and Customer Support roles
• Must be able to provide Superior Customer Service
• Should be capable of processing Work Orders
• Experience in Data Entry is mandatory
• Should be able to Perform Data Entry tasks efficiently
• Proficiency in using a Telephone Answering System is required
• Must have experience in Answering Multi-Line Phone Systems.