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G2 Secure Staff is expanding and looking to add an Account Manager to the operations atPortland International Jetport (PWM)

Job Type: Full-Time

The Account Manager manages and maintains relationships with clients, airlines, and other stakeholders at an airport. Their role involves ensuring that all services provided meet client expectations, managing contracts, and overseeing the quality and efficiency of services

• Develop and maintain strong relationships with clients, including airlines, ground handlers, and other service providers
• Serve as the primary point of contact for client inquiries, issues, and service requests
• Regularly meet with clients to assess their needs and ensure service levels are met
• Ensure that all airport services run smoothly and efficiently, promptly addressing any issues
• Ensure implementation of the Safety Management System (SMS)
• Implement a safety plan for the station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable
• Coordinate with other airport departments, such as maintenance, security, and air traffic control, to ensure smooth operations
• Monitor and manage the delivery of services to ensure they meet the contractual obligations and client expectations
• Coordinate with various departments, such as ground services, baggage handling, and passenger services, to ensure smooth operations
• Identify areas for service improvement and work with relevant teams to implement changes
• Manage client contracts, ensuring all terms and conditions are adhered to
• Negotiate contract renewals and amendments as needed
• Monitor contract performance and address any discrepancies or issues that arise
• Analyze service performance data and provide regular reports to clients and internal management
• Implement performance improvement initiatives based on data analysis and client feedback.
• Ensure compliance with all regulatory requirements and industry standards
• Address and resolve any service-related issues or complaints promptly and effectively
• Work with clients and internal teams to solve operational challenges
• Identify opportunities to expand services or offer additional solutions to existing clients
• Assist in the development of proposals and presentations for new business opportunities
• Provide leadership and guidance to the airport services team, ensuring they are motivated and equipped to deliver high-quality service
• Conduct regular team meetings and training sessions to maintain high service standards
• Perform other duties as requested

• Must be 18 years of age or older
• HS Diploma or GED
• Must have at least three (3) years of airline operations experience (REQUIRED)
• Five (5) years of management experience in a services industry (REQUIRED)
• Valid Driver’s License (Must meet the G2 Company Driving Policy) (REQUIRED)
• Excellent verbal and written communication skills
• Working knowledge of financial reports and budgets
• Strong computer skills: Word, Excel, and data entry skills
• Flexibility, multitasking, and experience working in a changing environment
• Adaptable and flexible to an ever-changing work environment
• Must have a reliable mode of communication and transportation

• Management experience in contract services

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why G2:

• Healthcare Benefits
• PTO Paid Time Off Benefits
• Company Matched 401k options
• Employee Discount Program
• ·Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Management: 5 years (Required)
• Airport Services: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Portland, ME 04102: Relocate before starting work (Required)

Work Location: In person