Guest Service Agent
Homewood Suites Newport Newport
Join Our Opening Team - Newly Built Homewood Suites Newport Cincinnati
The Homewood Suites Newport Cincinnati is looking for a Full-Time Hotel Guest Service Agent, Front Desk Clerk, Front Office Agent with excellent people skills.Homewood Suites Newport Cincinnati is searching for a motivated Hotel Guest Service Agent, Front Desk Clerk, or Guest Service Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay.
As the Hotel Guest Service Agent, Front Desk Clerk, or Guest Service Agent to greet customers, you will check guests in and out, make adjustments to reservations, recommend local activities or restaurants, and arrange transportation. Our Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent is outgoing and confident, enjoys working with people, and pays close attention to the details.
Apply now if you’re looking for a rewarding career in the hospitality industry!
Located in the heart of Newport, our flagship Homewood Suites by Hilton offers a vibrant work environment with upscale amenities that set us apart. Our hotel features a stunning rooftop bar with breathtaking views of the Cincinnati skyline, a plaza-level restaurant and bar, and exclusive access to the Ovation community.As part of our team, you’ll be at the forefront of delivering exceptional service in a dynamic setting that includes a fitness center, on-site laundry facilities, and more. If you’re passionate about hospitality and want to be part of a team that values your contributions, come grow with us at Homewood Suites Newport Cincinnati.
Come Check Us Out: https://www.hilton.com/en/hotels/luknchw-homewood-suites-newport-cincinnati/
What is in it for YOU?
All Associates:
- SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
- Vacation/ Personal days and holiday pay
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
- Medical, Dental, Vision
- Free Basic Life & Basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- 401(k) with a Company match!
- Jury Duty Leave
- Bereavement Leave
Some Key Areas of Responsibility for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
- Welcome all guests upon their arrival and provide the guests with a warm welcome.
- Assist guests with check-in and check-out processes, ensuring efficient and accurate completion.
- Respond promptly to guest inquiries and provide personalized recommendations and assistance.
- Handle guest concerns and complaints professionally and promptly, ensuring guest satisfaction.
- Process guest payments and maintain accurate records of transactions.
- Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless experience.
- Maintain a clean and organized front desk area, including replenishing supplies and brochures.
Requirements for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
- Educational requirements include a high school diploma or equivalent GED certification.
- Experience working in food service is preferred.
- Proven customer service experience with a strong guest-focused mentality
- Outstanding time management and organizational skills
- Excellent communication and interpersonal skills for working with guests and other team members.
- Ability to exert up to 50 pounds of force occasionally and or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude.
We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY, and is led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States.
Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace.
These actions across the board result in superior sales and financial performance.
As a Company, we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to guests.The attitude of all our associates is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced.
A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
At Commonwealth Hotels, “We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit and business need.” EOE/Drug-Free Workplace
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