Support Engineer
Overview:
WHO WE ARE:
Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals.For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance.For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
POSITION SUMMARY:
Our client is looking for a Support Engineer for a Hybrid based position in Las Colinas, Redmond, or Charlotte (2-3 days onsite). Candidate must be US Citizen.
We are looking for a passionate and experienced Support Engineer to join our growing Cosmos DB customer support team. In this role, you will be responsible for providing exceptional technical support to a wide range of customers using Cosmos DB, a globally distributed NoSQL database service.You will troubleshoot complex customer issues, diagnose root causes, and critical issues.
Responsibilities:
- Provide exceptional technical support to Azure customers using Cosmos DB.
- Troubleshoot complex customer issues related to Cosmos DB performance, scalability, and functionality.
- Analyze logs, diagnose root causes, and recommend solutions to customer problems.
- Collaborate with internal engineering teams to develop resolutions for complex and escalated issues.
- Document technical solutions and maintain a knowledge base for future reference.
- Stay up-to-date on the latest Cosmos DB features and functionality.
- Deliver exceptional customer service, exceeding expectations and building strong customer relationships.
Qualifications:
- Must have minimum 3 years' experience with NoSQL Database like Cassandra , Mongo, etc.
- Must have minimum 3 years’ experience with Azure.
- Must have minimum 3 years’ experience with troubleshooting and resolving customer issues (diagnosing root causes and critical issues)
- Should have 3+ years of experience in a technical support role, preferably within the cloud computing or database administration space.
- Strong understanding of NoSQL databases and their concepts (e.g., schema design, data modeling, querying).
- Working experience with NoSQL Database like Cassandra , Mongo
- In-depth knowledge of Azure Cosmos DB, its architecture, and core functionalities.
- Experience troubleshooting and resolving complex technical issues.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.
- Ability to work independently and as part of a team.
- A passion for technology and a desire to learn new things.
Preferred Qualifications:
- Experience with other NoSQL databases (e.g., MongoDB, Cassandra)
- Experience working in a fast-paced, customer-focused environment.
WHAT WE HAVE TO OFFER:
Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.
- A competitive pay range of $30/hr - $34/hr (depending on experience).
- Position Location: Hybrid based position in Las Colinas, Redmond, or Charlotte (2-3 days onsite).
- 15 days per year of Paid Time Off (PTO).
- 8 paid holidays per year (which includes 1 personal floating holiday).
- 401(k) retirement plan with company match.
- Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
- Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.