Customer Account Manager
Acara Solutions is looking for a Customer Account Manager for one of our Aviation Manufacturing Clients in Addison, IL.
Office hours: Monday-Friday (8am-4:30pm)Salary Range 90K-110K
Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication.The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved. Essential Duties and Responsibilities include the following. Other duties may be assigned. -Support the customer's account and relationship-Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems-Review and confirm customer contractual and PO requirements-Work with and provide guidance to the CA and SE assigned to the customer-Monitor, contest, and improve customer account scorecard data-Assist the Sales Manager on preparing bookings forecast and plan-As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality-Prepare quotes and pricing for submittal to the Sales Manager-Lead customer OOR discussions to ensure accurate and timely information is provided to the customer-Support/lead customer visits both onsite and externally as requested