Hosting services Sr Systems Engineer - ref. w90019403

The Sr Systems Engineer is responsible for providing support to IT Hosting services across a wide range of internal customers. This role works closely with it's regional customers to better understand their needs and to propose technical solutions to day-to-day business problems and drive the technical aspects of our hosting service provided to our internal customers offering both Cloud and On-Premise solutions.

• Manages, maintains, supports, troubleshoots, and optimizes our Hybrid hosting platform in a global environment while making suggestions and adjustments based on future needs * Will be required to play a key role in architectural design for the client's hosting needs
• Introduce automation to the hosting service where possible.
• Ensuring that the client's hosting environment is secure and meets Information Security policies, guidelines and requirements at all times.
• Anticipating current and future business needs and growth and through proper planning ensuring that the hosting environment is ready to meet those needs
• Working alongside and in cooperation with other IT teams to troubleshoot issues
• Using monitoring tools to gauge overall health of systems and services such Nagios and working with our NOC monitoring team
• Working with our global infrastructure team to ensure they meet the hosting group's needs for servers and storage architecture design, growth discussions and initiatives
• Delivering hosting projects using approved project management methodologies on time
• Managing infrastructure vendor relationships to ensure our client is getting value for money from its vendor agreements, procurements and contracts and to optimize support processes and cost.
• Ongoing configuration and maintenance of IT supported hardware and software standards
• Creating and maintaining technical and KB documentation and procedures
• Ensuring that IT services meet and at times exceed customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Ensuring that the hosting team maintain best in practice standards.
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
• Providing after hours and escalation support for the 24x7 server and storage environment (e.g. supporting system outages and incident response scenarios)

• Excellent knowledge of computer hardware and software in general
• Expert level OS knowledge; Windows and/or Linux
• Experience working as a project lead
• Experience of hybrid orchestration working with AWS, Azure, and/or GCP
• Experience in managing a large VMWare farm
• Experience with container technologies
• Extensive experience with Configuration Management tools, such as Puppet or Chef
• Proficient in a variety of scripting languages and techniques
• Experience of successfully driving new technologies into production
• Has worked in a large multi-national environment that spans the globe
• A good understanding of "Quality" as it relates to Customer satisfaction
• Excellent written and communication skills Added Plus
• Orchestration technologies - Embotics
• Scripting Experience - Chef
• Containerization knowledge - Docker, Vagrant
• Azure ARM and AWS Cloud Formation
• Proven ability to introduce automation into a hosting environment