Branch Manager

We are especially proud of having won the 2021 Better Business Bureau Torch Award for Ethics while also being named on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 through 2024!

As the Branch Manager you will be responsible for ensuring their team functions effectively, operates efficiently and maintains the highest levels of customer satisfaction.

The Branch Manager Duties are as follows:

• Lead, manage, and hold accountable service managers and technicians, providing guidance and support as needed, while motivating the team and adhering to company core values.
• Ensure compliance with legal requirements and government reporting regulations by maintaining knowledge of state and federal standards and monitoring regulatory compliance.
• Build a purpose-driven culture by engaging the team through celebrations, team-building activities, and recognizing successes, working with HR to celebrate birthdays and anniversaries.
• Monitor and analyze the branch's financial performance and budget, ensuring expenses are controlled.
• Oversee daily service activities, ensuring appointments are completed on time and according to company standards.
• Facilitate weekly training and monthly branch meetings at our Fort Lauderdale and Doral offices, ensuring all staff have the necessary skills and knowledge to perform their jobs effectively.
• Respond promptly to customer inquiries and complaints, ensuring all issues are addressed promptly and to the customer's satisfaction.
• Manage and monitor technician routes, ensuring a minimum 98% completion rate monthly.
• Conduct inspections, including monthly vehicle inspections and in-field training, as well as reviewing service tickets and notes for quality control.
• Actively participate with recruiter in interviewing, hiring, and training efforts as well as any onboarding requirements
• Encourage lead submission to the sales department and facilitate continual training for all teams.

If you are a self-starter with a passion for providing exceptional customer service and a desire to grow with a dynamic and innovative pest control company, we encourage you to apply for this exciting opportunity!

What We Offer:

• A comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• 401k with up to 4% company matching
• 2 weeks of paid time off in your first year, 6 paid holidays, and 1 paid floating holiday
• We offer a competitive pay structure that includes bonus/commission opportunities!
• Paid training program and company-paid licensure
• Employee Assistance Program (EAP)
• We provide the tools you’ll need, including a take-home company vehicle for business use with a gas card and a company i Phone (at no cost to you!)
• Employee Discounts
• Employee Referral Bonus ($500)

Requirements:

• Valid Florida driver’s license with a clean driving record is required
• Minimum of 4 years experience as a Manager is required (must be listed on resume to include the company)
• Florida Certified Pest Control Operator (Preferred)
• Ability to obtain and maintain pest management and other certifications and licensures as needed
• Pest Control experience (4 years required)
• Sales Management (Preferred)
• Exceptional written, verbal, and interpersonal communication skills with the ability to interact effectively with customers, team members, and other stakeholders
• Working knowledge of pest control products, equipment, and techniques
• Must be comfortable working outside and in confined spaces including attics and crawl spaces as necessary
• Exceptional People Development skills, with a proven track record of leadership development of others, to include field evaluations, addressing coaching opportunities and training
• Inspirational leadership skills, with experience in developing and maintaining a positive culture to drive a successful team towards accomplishing goals
• Superior operational leadership skills, with experience in managing a Profit and Loss (P&L) statement
• High level of recognizing and developing talent, when recruiting, selecting and training, of all service staff, including management

Bilingual in English/Spanish is a plus but not required

After submitting your application, our Recruiter may reach out to you to conduct an initial phone screening. Qualifying candidates will then be invited to a zoom interview followed by an in-person interview with our External Operation Manager.

Employment is contingent upon successful passing of the background check.

Native Pest Management is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Employment requires current eligibility to legally work in the United States.