Senior Accounts Receivable Specialist

Senior Accounts Receivable Specialist

This position offers a significant opportunity for an experienced professional to contribute to the success of our expanding department and grow into a managerial role. The successful candidate will bring sound judgment, strong communication skills, and organizational expertise to the role.

Key Responsibilities:

1. Customer Service

• Serve as the primary contact for billing inquiries, payment arrangements, and updates on account status.
• Foster and maintain positive relationships with key customers, ensuring satisfaction and prompt resolution of issues.

1. Collections and Dispute Resolution

• Proactively monitor overdue accounts and follow up to secure timely payments.
• Investigate and professionally resolve billing discrepancies and customer disputes.

1. Accounts Receivable Management

• Generate and issue accurate invoices based on sales or service agreements.
• Accurately record and apply customer payments, including checks, electronic transfers, and credit card transactions.
• Maintain accuracy by reconciling the accounts receivable ledger to reflect all payments.

1. Reporting and Analysis

• Prepare and analyze aging reports on accounts receivable to identify trends and potential issues.
• Provide critical input for cash flow forecasts based on anticipated receivables.

1. Process Improvement

• Develop and implement policies to enhance efficiency and accuracy within the accounts receivable function.
• Collaborate with IT to optimize the accounts receivable process through system maintenance and automation.

1. Cross-Functional Collaboration

• Work closely with sales, operations, and executive teams to address and resolve issues, streamlining operations.
• Participate in or lead special projects related to accounts receivable or broader financial initiatives.

Required Skills and Qualifications:

• Minimum of 3 years of experience in a similar role.
• Bilingual in English and Spanish- is a plus.
• Adaptable to new technologies and proficient in invoicing and billing procedures.
• Critical thinker with the ability to analyze and resolve complex issues systematically.
• Dependable attendance and punctuality.
• Proficient in Excel functions, such as VLOOKUP or XLOOKUP.
• Ability to handle Cash Applications and Cash Collections.
• Experience in Collections, particularly B2B collections and Commercial Collections.
• Ability to handle Credit Card Payments, Bill Payment, Post Payments, Posting Payments.
• Experience in Payments Reconciliation and Process Payments.
• Familiarity with EDI - Electronic Data Interchange is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask.
• Familiarity with Netsuite and Bank of America’s CashPro software is highly desirable.