Sales Specialist

Job Overview:

The role requires strong communication skills, product expertise, and the ability to build and maintain customer relationships.

Key Responsibilities:

• Customer Engagement:
• Greet and interact with customers in a friendly, professional manner.
• Ask questions to determine the customer’s needs, preferences, and budget.
• Present and demonstrate vehicles, highlighting key features, benefits, and specifications.
• Sales Process Management:
• Guide customers through the entire sales process from initial inquiry to final purchase.
• Prepare and present detailed product and price quotes.
• Discuss financing, leasing options, warranties, and additional services with customers.
• Product Knowledge:
• Stay updated on the latest automotive models, features, and specifications.
• Provide expert advice on vehicle features, performance, and benefits.
• Help customers compare different vehicles to ensure they make an informed decision.
• Negotiation and Closing:
• Negotiate pricing, trade-ins, and other terms with customers to close deals effectively.
• Work with the finance department to finalize financing and leasing options.
• Handle paperwork related to sales transactions, including contracts, warranties, and registration documents.
• Customer Service:
• Ensure a positive customer experience throughout the sales process and after the sale.
• Assist customers with any questions or concerns post-purchase.
• Resolve any issues that arise, such as trade-in evaluations or vehicle delivery.
• Sales Goals and Performance:
• Meet or exceed monthly and quarterly sales targets.
• Keep detailed records of sales leads, activities, and outcomes in the CRM system.
• Participate in sales meetings and training sessions to continuously improve product knowledge and sales skills.
• Market Research and Promotion:
• Stay informed about market trends, competitor activities, and promotions.
• Promote dealership events, promotions, and special offers to customers.
• Build and maintain a network of potential clients and encourage referrals.

Skills and Qualifications:

• Proven experience in automotive sales or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to build and maintain customer relationships.
• Knowledge of automotive brands, models, and features.
• Strong problem-solving skills and customer-focused attitude.
• Comfortable working with computers and CRM software.
• Valid driver’s license; familiarity with various vehicle models is a plus.

Education and Experience:

• High school diploma or equivalent required; college degree preferred.
• Previous experience in automotive sales, retail, or customer service is highly desirable.
• Familiarity with automotive financing, leasing options, and trade-in processes is a plus.

Work Environment:

• Primarily based in a dealership or showroom setting.
• Ability to work flexible hours, including evenings and weekends, to meet customer needs.
• May require some travel for customer meetings or events.

Pay Details: $60,000.00 to $70,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance