SATCOM Technician - Tier 1

Overview:

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities:

Job Description:

Provide support of the Global Access Network III (GAN) contract with Tier 1 satellite and network operations support on-site at MacDill AFB, Tampa, FL. The technician will be part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.

The technician will provide daily operational support for hub and remote systems supporting global Satellite networks. The SATCOM Tier 1 Technician will provide support for activation of deployed Terminals using ViaSat Common Operations and Maintenance Engineering Toolset (COMET), ViaSat Satellite Access Manager (SAM), ViaSat Network Management System (NMS), and the troubleshooting of network anomalies, satellite outages, and any deployable KuSS/KaSS terminal satellite related issues.

An integral part of the team, the technician’s tasking will include shift work, including some weekends and holidays. The work center is a 24/7/365 work center.

Job Duties Include (but not limited to):

• Continuously monitor network and space segment performance to provide customer tier 1 support as required.
• Support and escalate user network issues to appropriate offices.
• Track and manage automated service interruptions for the network users’ awareness.
• Resolve customer issues related to broadband IP communication via satellite transmission, support complex systems installations and startup at customer sites.

Qualifications:

Required Skills & Experience:

• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• Network specialized formal training, platform specific vendor training, PC applications formal training and education or experience with spreadsheets, text processing, data base and network communications
• One (1) year education or directly related experience in network operations center support duties
• Knowledge of the principles, methods, and techniques used in satellite network troubleshooting and support
• Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
• Understanding of current principles, practices, technologies and products for network design, installation, management and support
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end users
• Strong analytic and problem-solving skills

Desired Skills:

• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

Education & Certifications:

• Associate's degree with at least three years progressively complex SATCOM engineering experience or equivalent combination of education/training and experience
• iOM certification (training received after hire)
• Security + certification is required within 90-days of starting in the position

Security Clearance:

• An active TS clearance with SCI eligibility determination

Benefits:

• National health, vision, and dental plans
• 20 days of PTO and 11 paid holidays
• Life Insurance
• Short and long term disability plans
• 401(K) retirement plan
• Incentive and recognition programs
• Relocation opportunities