[ref. k16790704] Personal Care Management Intake and Consumer Support

Date Posted: Monday, October 7, 2024

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

Answer phones, provide consumer support, distribute calls to appropriate department (refer to Incoming Call Procedures) for the PCM PA Department.

• Consumer Support
• Check and return all received voice and email messages as soon as possible or no later than 72 hours.
• Log all incoming calls in the consumer database and maintain phone log according to MassHealth/PCM contract.
• Combine phone log and produce weekly report of return call as assigned.
• Update any changes (of address and phone number) received in database and notify designed staff in Skills Training and Evaluation Department (Refer to Incoming Call Procedures).
• Referral as assigned
• Receive referral inquiries via phone and fax (may include coordinating electronic referrals).
• Screen referral to ensure applicant meets minimum requirements for appropriate services through Options (Refer to Community Services PCA Standard Operating Procedures).
• Process new referrals in Consumer Database, including Senior Care Options (SCO) and 1Care and notify Skills Trainer Supervisor (Refer to Community Services PCA Standard Operating Procedures).
• Request medical documentations to applicant’s doctor for current medical summary, including diagnosis and any pertinent records.
• Update consumer information in the database as needed during the referral process (i.e. MD info, spelling errors, etc.).
• Request Visiting Nurse Association (VNA) 485 Care Plan, Department of Developmental Services/Mass. Rehab Commission/Department of Children’s and Family (DDS/MRC/DCF) contracts, and other supporting documentation (refer to Community Services Standard Operating Procedures).

• Accuracy and attention to detail
• Must have the ability to maintain confidentiality at all times
• Experience servicing people with disabilities who are living in the community-familiarity with other disability-related services
• Familiarity with MassHealth PCA program preferred

• High School Diploma or equivalent
• Professional telephone manner, computer database skills, familiarity with office procedures and equipment
• Excellent communication skills
• Excellent interpersonal skills
• This position requires the utmost cooperation in providing a positive environment to create a productive workplace
• Bi-lingual preferred, but not required

• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Must report all suspected fraud to your Supervisor or Program Director
• Perform other duties as assigned by Supervisor or Program Director

Work Authorization/Security Clearance

From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 20-20

PI830013f81267-37156-35746992