Service Technician III

Overview:

Why Work At Multiquip?

Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.

Join our team!

Demonstrate proper communication methods to effectively explain equipment, condition, status, recommendations to customers, associates, and management. Perform more complex repairs and assists in training level I & II technicians. Provides superior service and representing Multiquip’s professional and trusted support known in the industry.

Min Experience 5 + year’s shop, field or product experience.

Responsibilities:

• Performs repairs and scheduled maintenance with limited departmental supervision with higher level of responsibility for repair.
• Maintain good attendance and punctuality.
• Maintain a neat appearance and demonstrate good communication skills. Take full ownership of job.
• Ability to properly and completely fill out all hand written and electronic service reports, inspection checklists and timecards within department guidelines.
• Prepares and completes service reports in a precise and timely manner.
• Properly segment jobs, build repair orders and order parts accordingly
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and Service Plus admin’s.
• Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
• Perform mechanical work relating to the business of the department.
• Coordinates and assists Lead Service Technician and Field Service Managers as needed.
• Cleans, repairs, reconditions, and maintains equipment, and components.
• Request equipment and or supplies for the purpose of maintaining inventory and ensuring availability of the items required to complete necessary jobs.
• Demonstrate and promote Multiquip Inc. core values known as “The MQ Way”
• Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.
• Use and apply appropriate safety PPE provided.
• Accountable for meeting labor flat rates and quality repair. Report inaccurate flat rates and situations when flat rates will not be met to your manager/supervisor.
• Travel to job sites for repairs and work independently, work overtime as required by workload and customer needs
• Performs other duties as assigned.

Qualifications:

• High school diploma or (GED) equivalent.
• One year certification or Associates degree from a community college or technical school.
• Five years mechanical, hydraulic and electrical troubleshooting experience or equivalent education and experience.
• Must have valid driver’s license and good driving record.

Skills and Abilities:

• We are looking for a dedicated individual who is a team player with a positive attitude.
• Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.Has great overall understanding of complex and/or logical functions.
• Laptop – Has basic level of windows 10 and Microsoft Office tools.
• Has the ability to travel to job sites for repairs and work independently, overtime and overnight travel if needed.
• Has strong problem-solving skills and is detailed oriented with a high level of accuracy; and
• Is able to use resources to retrieve, read and interpret documents such as safety rules, operating and maintenance instructions, service manuals, parts manuals, service bulletins and procedure manuals.

Compensation and Benefits:

• Base pay range starting at $35.00/hr
• Start accruing PTO at 4 weeks of Paid Time Off (PTO) per year
• 11 Paid Holidays
• Volunteer Time Off
• Affordable Medical Plans; HMO & PPO plan options
• Vision & Dental plans (including orthodontic coverage)
• Company paid Life, AD&D, and long-term disability Insurance
• 401(k) plan including discretionary Company Match
• Tuition Reimbursement up to $5,250 a year
• MetLife Hyatt Legal plans
• Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

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Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage

To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.

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