ITSM Systems Analyst - ISAB
NavitsPartners San Bruno
ITSM Systems Analyst
General Summary & Scope- Resolve ITSM support issues and enhance user experience.
- Provide recommendations for optimizing system functionality.
- Lead process improvement initiatives within ITSM operations.
- Maintain detailed system documentation and logs.
- Develop custom dashboards and analyze data related to service levels.
- Collaborate with stakeholders to identify automation opportunities.
- Track SLAs, OLAs, and KPIs for ITSM performance.
- Implement ITIL best practices in service management.
- Create and update user guides and training materials.
- Produce analytical reports and collaborate with cross-functional teams.
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