Director of Front Office
Overview:
New Haven Hotel
Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.
Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!
Job Description:
Diversified and visible position with uch potential for growth. Reports to the Director of Rooms & / or General Manager while overseeing Assistant Front Office Managers, supervisors, Guest services & the Front Office staff, ensuring maximum Front Office operating efficiency.Managing and problem solving associate and guest issues while remaining professional at all times. Managing relationship with outside vendors to include Valet & security.
Responsibilities:
- Ensure all front office guest registration, services & checkout processes and preparations are seamless.
- Ensure all needed systems,PMS reports, night audit are run consistently & operating correctly.
- Ensure compliance with all FMLA./, DOL, Wage & hour and other regulatory agencies pertaining to employer requirements.
- Responsible for training of all levels of Front Office associates. Ensure MOS& POE program is consistent.
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be familiar with the hotel computer system for training, maintenance and trouble shooting
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assist with departmental scheduling and monitoring payroll productivity.
- Directly oversee all aspects of Front Office, Guest Services and the PBX department.
- Participate actively in REVMERCH, Forecasting, Financia review & Staff meetings.
- Participate & promote all Guest & Associate events & activities
- Attend other meetings as assigned by Director of Rooms.
Qualifications:
- Minimum 3 years front Office leader experience with Omni or related FOM / DOR experience (Hotel-Rooms Division) in a labor environment, luxury hotel.
- Graduated Front Office SDDP with equivalent years of AFOM or Housekeeping Director level experience will be considered.
- BA in Hospitality preferred. Labor experience as a department head in labor hotel setting.
- Must be able to work minimum of 50 hours per week, flexible shifts, including weekends, overnights and holidays.
- Must have excellent organizational, supervisory, customer service, mentoring & training skills.
- Must be able to work in a diversified, hands on, customer driven environment. Function well and lead by example under stressful situations and handle challenges in a professional manner.
- Must have a 5 diamond presentation.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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