Senior Manager, Installation & Renovation Services
Summary
This position leads the Installation and Renovation Service group, overseeing project management and installation services. It is directly responsible for a team of 20-30 employees, including 5-8 direct reports, and for driving growth and profitability in the Installation & Renovation business.
Key responsibilities include ensuring seamless installations and maintaining high customer satisfaction from pre-installation through startup. This role also leads ongoing assessments of installation effectiveness, process improvements, and LEAN management initiatives to enhance service quality and drive continuous improvement.
The Experience, Skills, and Abilities Needed- Bachelor's degree in Engineering and/or equivalent field experience preferred.
- Minimum of 8 years' experience in construction project management. General Contractor or related license preferred.
- Minimum of 3 years of direct people management experience in a virtual setting.
- Minimum 3 years' sales or project design experience in a Surgical setting
- Experience driving process improvements, familiar with Six Sigma or Lean principles.
- Develop and execute a strategic plan for Installation & Renovation Services that aligns with Sales and Service goals.
- Collaborate with Service Management and Sales to optimize operations, ensure profitability, and support installation costing for large projects.
- Oversee and manage subcontractor programs, ensuring compliance with STERIS standards and qualifications.
- Direct installation managers to oversee projects from planning to customer acceptance, maintaining cost control and smooth handoffs.
- Standardize and implement installation processes, policies, and pricing while qualifying and managing subcontractors.
- Communicate with architects, planners, consultants, and code enforcement officials to ensure compliance and influence equipment recommendations.
- Provide input on new product development (NPD) to enhance installation efficiency and product launch readiness.
- Develop training programs for Installation Managers, Specialists, and Subcontractors, including STERIS team certification.
- Lead process improvements, LEAN initiatives, and service-level enhancements to drive continuous improvement.
- Track, analyze, and report installation performance, conducting post-project reviews to improve quality and efficiency.
- Establish and manage reporting, change order tracking, and installation team policies.
- Provide feedback for Sales, Service, Marketing, and Manufacturing to improve product quality and order processes.
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition reimbursement and continued education programs
- Excellent opportunities for advancement and stable long-term career
=== Company description
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.