IT Support Engineer

This employment opportunity offers a long-term contract.

• Drive the design and implementation of IT projects, aligning them with the integration of systems and processes.
• Provide efficient support to employees in resolving issues with IT, AV, and communications systems.
• Assist in key IT processes such as inventory purchasing, asset management, machine provisioning, and onboarding.
• Handle hands-on troubleshooting of hardware, software applications, networking, and other technical issues.
• Develop and document best practices, tools, and tips to enhance internal troubleshooting processes.
• Manage relationships with vendors and third-party providers for application support.
• Ensure timely resolution of problems and serve as a point of escalation for the team and users.
• Develop efficient processes for reviewing, testing, documenting, and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points. • Excellent communication skills to effectively liaise with various stakeholders
• Proficiency in documentation for maintaining clear and accurate records
• Strong design skills to create user-friendly interfaces and systems
• Ability to manage time efficiently to meet project deadlines
• Knowledge of security measures to protect information systems
• Experience working with vendors to procure necessary IT equipment and software
• Ability to troubleshoot and resolve hardware and software issues
• Experience in onboarding new users and familiarizing them with IT systems
• Understanding of credit systems and their integration with IT infrastructure
• Knowledge of networking principles and protocols
• Familiarity with expense reporting systems
• Degree in Engineering or related field
• Understanding of IT best practices
• Ability to partner with other teams for cross-functional projects
• Experience in making adjustments to systems as per user requirements
• Proven ability to resolve technical issues promptly
• Experience in delivering IT projects within agreed timelines
• Knowledge of R Code for statistical computing
• Familiarity with JIRA for project management
• Experience in handling computer hardware issues
• Understanding of asset management principles
• Proficiency in Mac OS
• Experience using Slack for team communication