[ref. h6132622] IT Support Specialist
Washington
Overview:
Responsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. The IT Support Specialist must be self-motivated, organized, have reliable transportation, and have strong customer service skills.This position handles requests for support relating to the IT needs of Goodwill’s retail locations.
Responsibilities:
Essential Competencies:
- Functional/Technical Skills
- Listening
- Patience
- Technical Learning
Primary Duties and Responsibilities:
- Provide remote/in-person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and track issues and escalations to ensure timely resolution of customer issues.
- Travel to store locations to provide hands-on support.
- Respond to email messages and phone calls for internal customers seeking help.
- Logs all request into the helpdesk system.
- Troubleshoots hardware and software problems, assists users with desktop applications and provides user training.
- Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.
- Provides first-level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.
- Follow up with customers to ensure issue has been resolved.
Additional Duties and Responsibilities:
1, Gain feedback from customers about computer usage.- Performs other job-related duties as assigned.
Qualifications:
Required Qualifications:
- Must have own reliable transportation, valid driver’s license, and be able to drive to any location within the Goodwill market area.
- Working knowledge of basic hardware and software systems
- Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.
- Basic troubleshooting skills and the use of remote troubleshooting applications
- Detail-oriented and well organized
- Ability to multitask
- Self-motivated to address IT concerns
- Proven Break/fix computer skills
- High School Diploma or equivalent
- One to two years industry experience, support center or helpdesk
- A+ Certification
- Certificate in Computer or IT related area of study or equivalent
- MCSA (Microsoft Certified Systems Administrator)
- POS support experience preferred.
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At Preferred Home Health Care & Nursing Services, a Care Options for Kids company, we provide 1:1 care in the home, and we do things a little differently. There's no revolving door of patients or hospital setting chaos — blinking call...