Driver Support Triage Shift Lead- Night Shift

placeChattanooga calendar_month9/13/24

Overview:

Lead and assist the Traige I & II agents in Driver Support with any barriers that may arise in their daily tasks, including problem solving, approving repairs, and daily scheduling.

Responsibilities:

porting Triage Agents with diagnosing any issues on technical or mechanical barriers that may arise on calls
Ability to take calls as needed
Abitlty to handle escalated issues
Review and approve estimates that are with in their level of authority
Monitoring and updating various documents for communication and contacting vendors on repair status for the utilization of equipment
Monitoring in all areas on the daily productivity of the driver support agents, including remote staff
Reviewing and responding to high volume of emails
Perform related duties as needed to meet the on going needs of the Driver Support Team and Covenant

Qualifications:

Strong verbal and written communication skills
Strong Leadership and coaching abilities
Strong ability to identify problems and develop effective solutions
Strong customer service skills
Knowledge in Microsoft Office platforms and strong knowledge in web based platforms
Vehicle Maintenace knowledge preferred
Ability to Multitask
High School diploma or equivalent required
Mechanical knowledge preferred

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company.

The system will be objective and non-discriminatory.

Pay Range: $23.87-27.16 hourly

Pay Grade: 8

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer

M/F/Disability/Veteran

VEVRAA Federal Contractor

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