Job Information Customer Service Representative I - Marke...

We are in search of a Customer Service Representative I to be a part of our team situated in Wayne, Pennsylvania. The primary role will involve managing customer inquiries and ensuring their resolution in a timely manner. The industry of work is Manufacturing, and the job function includes maintaining customer accounts, processing payments, and providing relevant information to vendors.

Responsibilities:

• Handle customer service through telephone and provide appropriate responses to their inquiries.
• Ensure timely and accurate processing of payments made via phone.
• Update and maintain customer accounts regularly.
• Provide necessary information to vendors as required.
• Solicit and enroll customers into direct debit and email invoicing.
• Process maintenance journal requests and address changes.
• Handle requests for lease documentation and fee waiver.
• Perform account audits and reconciliation as necessary.
• Manage insurance cancellation requests and phone payments.
• Adjust grace periods and due dates.
• Process outside vendor requests and credit reference requests.
• Handle lease assignment requests and tax requests as appropriate.
• Proven experience in Customer Service is essential
• Excellent Communication skills, both verbal and written
• Ability to handle Documentation with precision and attention to detail
• Experience in providing Training to team members or customers
• Familiarity with Invoice generation and Payment Processing
• Knowledge of Insurance policies and Auditing procedures
• Experience in performing financial Reconciliations
• Ability to interact professionally with Vendors
• Understanding of Credit management and Financial Notes
• Experience in handling Purchase Orders
• Basic understanding of Tax calculations
• Ability to work effectively in a Team
• Proficiency in Microsoft Office Suites
• Experience in managing Customer Accounts
• Knowledge of Financial Services sector would be a plus
• Experience with Submission of reports and documents
• Experience in a Call Center environment would be advantageous
• Willingness to work Onsite at the manufacturing facility
• Understanding of Debit and Credit transactions
• Familiarity with Automated Clearing House (ACH) transactions
• Excellent Written Communication skills
• Ability to Maintain Relationships with clients and stakeholders.