Medical Receptionist
Robert Half Berkeley
We are offering an opportunity for a Medical Receptionist in the Healthcare located in Berkeley, California. As a Medical Receptionist, you will be the first point of contact for our patients, providing excellent service, handling patient inquiries, and ensuring the efficient running of the office.
Responsibilities:
- Greet patients and guests with a detail oriented, friendly demeanor
- Handle incoming telephone calls, screening and directing as necessary
- Provide exceptional customer service, answering routine inquiries and forwarding complex ones to the relevant personnel
- Coordinate patient check-ins and check-outs, ensuring accurate verification of demographics and updates to insurances
- Schedule follow-up appointments and audit existing ones for accuracy
- Verify commercial insurance eligibility and benefits for patients
- Process authorizations for HMO and Medicare office visits
- Maintain a clean and comfortable waiting area, restocking magazines and water cups as necessary
- Carry out a range of clerical and reception duties to support the smooth running of the office.
- Must have a minimum of 1 year of experience in a similar role within the Healthcare/NHS industry.
- Proficient in performing receptionist duties such as answering calls, scheduling appointments, and maintaining patient records.
- Strong knowledge and experience in patient scheduling to ensure smooth workflow.
- Familiarity with medical billing procedures to ensure accurate patient invoicing.
- Holds a Coding Certificate or equivalent qualification.
- Proven experience in medical coding, specifically in ICD-10 for accurate record keeping.
- Excellent communication and interpersonal skills to interact with patients and healthcare professionals.
- Ability to maintain high levels of confidentiality in handling sensitive patient information.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Must be detail-oriented and able to work with a high degree of accuracy.
- Familiarity with electronic medical records (EMR) systems and other related healthcare software.
San Jose, 40 mi from Berkeley
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