Remote Customer Service Representative - Bilingual
Adecco is assisting our client in recruiting for remote Bilingual Spanish Customer Service Representative roles (MUST LIVE IN NEW MEXICO).
Overview of State of New Mexico Project: This role provides unbiased assistance to Medicaid and Health Care Services Providers with questions regarding eligibility, medical claims status, and other program/services questions.
Working hours will be based in Mountain Time Zone. Pay is $19.90 an hour based on living wage in your area.
Typical New Mexico assignment is long term but can be extended or shortened based on business needs and performance.
Hours: Must be available to work a 36-hour work week; scheduled days and shift will vary Monday-Friday from 7:00 a.m. to 7:00 p.m. MST.
Must have open availability M-F 7:00 AM-7:00 PM MST due to the possibility of being offered additional hours to work. We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.
Basic Qualifications:
o 2 years of Customer Service experience.
o 2 years of call center environment experience.
o High School Diploma or GED (List where Diploma or GED is from, and year graduated)
o Must pass a background check.
o Proficiency with computers.
o Data entry experience.
o Listening, verbal, and written communication experience.
o Microsoft Office (Excel, Word, Outlook, and Teams) experience.
Work From Home Requirements:
o Must connect to modem/router with provided Ethernet cord.
o Internet access sufficient to handle calls received via the internet.
o Quiet and private remote work location.
o Must reside and work at the address provided (no coffee shops, friend's houses, etc.)
Job Responsibilities/Skill Set for position:
o Answer incoming phone calls, chats and or emails.
o Conduct outreach phone calls and or emails.
o Provide outstanding customer service.
o Recognize and follow call flows with scripts.
o Research and review customer inquiries.
o Research information using multiple systems. Relay research findings and outcomes to customers.
o Identify and escalate appropriate issues.
o Cleary document call information and encounters in call logs.
o Recognize and alert management of risk and trends.
o Quickly transition from one task to another.
o Always maintain a professional demeanor.
o Provide excellent listening, verbal, and written communication.
o Have a quiet and private remote work location.
o Home internet access must be sufficient to handle calls received via the internet.
o Utilize all Microsoft Office (Excel, Word, Outlook, and Teams)
o Proficiency with computers: Experience with data entry, using the internet and email via Outlook.Pay Details: $19.90 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance