Spec Shop - Customer Technical Communicator

Overview:

The TC will assist as needed to relay all pertinent information communicating with and between external and internal customers as needed.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities:

• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Models and reinforces company policies/practices to ensure that work is performed in alignment with the company’s mission, vision, and values and in collaboration with other functions.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Assists customers in troubleshooting performance and operational problems on Caterpillar and Blanchard supported Allied product.
• Provides additional back-up support to Technical Communicators
• Utilizes Caterpillar and Allied product diagnostic software and Service Information Software effectively for diagnostic purposes.
• Utilizes the Dealer Solution Network regularly to communicate with CAT Product
• Remote flash and remote diagnostics for both internal and external customers
• Utilizes AFA (Applied Failure Analysis) to analyze failed parts and components when needed.
• Utilizes Contamination Control and CAT qualified to perform CC audits at our facilities when needed.
• Utilizes Product Problem Management system to work closely with Caterpillar Engineers to develop better products by keeping them informed of current machine problems.
• Assists customers in troubleshooting performance and operational problems on Caterpillar and Allied products.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent required
• 5 + years’ experience as a heavy equipment technician.
• Strong problem-solving skills with a high degree of accuracy.
• Ability to manage multiple ongoing issues at once in a fast paced, high urgency job role.
• Detail oriented documentation and recordkeeping abilities.
• Excellent oral and written communication skills.
• Good time management, planning and organizational skills; must be capable of managing multiple tasks simultaneously.
• Proficient in the use of the Service Information System and Caterpillar Diagnostic software such as Electronic Technician, Service Technician Workbench, Payload Control System, etc.
• Proficiency in Microsoft Word, PowerPoint, and Excel is a plus.

• The physical environment requires the employee to work inside throughout the year.
• Willing to travel to assist in troubleshooting, attend training & conferences, etc.
• Position requires employee to be physically present at the job site location.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.