Remote - User Support Associate

Position: User Support AssociateLocation: 150 4th Ave N Nashville, TN 37219 (up to 3 days in office every week)Job Type: Contract(W2 only)Pay rate: $16/hr on W2Hours: 40 hours/week- 10:00 am to 7:00 pm CSTExperince: 1+ Years of experince profile is workableThursday - Monday / Friday Tuesday (subject to change)Job Description:Responsibilities:" Respond efficiently and accurately to users who reach out to for support." Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued." Learn and utilize support tools and software appropriately." Sort through user feedback from multiple channelsQualifications: " Experience providing exceptional customer service via email/written channels." Strong written communication skills (written fluency in multiple languages is a plus)" Proficiency with computers, CRM software, and strong typing skills" First class time management and decision-making skills