IT Business Analyst

Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• Assist in assessing and reviewing knowledge intakes and logs it in Planner tasks.
• Assist in evaluating requests for update or creation of new KB articles.
• Submits and monitors proposed KB modification and/or creation of new articles.
• Communicates any new articles, changes to existing articles or retirement of existing articles to GSD team via GSD communications mailbox.
• Participates in auditing KB articles and other Knowledge Management projects.
• Participates in weekly KB review with Wipro and the KM Team.
• Assist in providing necessary training to Wipro GSD staff when new process or changes made with existing support process.
• Updates Teams Planner bucket for program specific area(s).
• Contributes to GSD Role Intake form related to program.
• Attends program meetings with program team members and separately with management.
• Participates in GSD or RDS projects when assigned or applicable.
• Attend Operations Huddle meetings when possible or applicable.

• Assist in assessing and reviewing ServiceNow GSD intakes and logs it in Planner tasks.
• Assist in evaluating type of intakes (Issue, General Request or Demand Intake) in every request received.
• Submits incident, requests or demand intake tickets and monitors completion.
• Participates in ServiceNow items meetings.
• Participates in ServiceNow regression testing.
• Assist in writing and maintaining test scripts.
• Assist in consolidating test results.
• Participates in checking upcoming stories and release items.

• Send communications using standardize email template to all of GSD.
• Gather and collect information that may have potential impact to the GSD.
• Review and assess information on relevancy .

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $24.75 – $49.55 per hour. In specific locations, the pay range may vary from the range posted.