Business Analyst / Salesforce Trainer (Salesforce Projects) - BA-24-15977

Location: San Francisco, CA (Hybrid)

The ideal candidate will also create and deliver Salesforce training for staff, design user guides, and provide ongoing support for a smooth transition to enhanced Salesforce functionalities.

Key Responsibilities:

• Gather and document business requirements; identify areas for process improvement.
• Develop technical specifications for the development team.
• Conduct user acceptance testing (UAT) to validate solutions.
• Create training materials, including user guides and tutorials.
• Conduct hands-on Salesforce training sessions, both virtual and on-site.
• Assess user proficiency, provide additional support, and gather feedback to enhance training.

Qualifications:

• Bachelor's degree in Business, IT, or related field.
• 5+ years as a Business Analyst, with Salesforce project experience.
• Proven documentation, communication, and analytical skills.

Minimum Qualification Requirements:

• Experience with 3 successful integrations of payment processing with third-party systems (e.g., CityBase, SharePoint).
• 10+ years in Salesforce configuration and development for orgs with 30+ users.
• 5+ years in Salesforce development for utility/government clients, preferably in public electric utilities.
• At least one example of training/reference materials for Lightning users.