Flex Service Coordinator (CTH)
Great opportunity to get your foot in the door with a global Medical Device company. Our client is looking for a contract-to-hire, Flex Service Coordinator. This consutlant will be responsible for supporting Service Coordinator with open regions or regions needing additional support scheduling Field Service Engineers through the active dispatching of customer work order requests.
This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization.
Works closely with Field Service Engineers and Field Service Management.
This position is part of the Services Business located in Deer Park, IL and initially it will be hybrid but starting in January 2025, consultant will be required to be in the office 5X a week - Monday - Friday.
You will be a part of the Service Coordination Team and report to the Sr Manager, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization. If you thrive in a fast paced role and want to work to build a world-class services organization-read on.
In this role, you will have the opportunity to:
- Stand in for team members who are out of office (sick, PTO, projects) performing the day to day responsibilities for that region, assisting with data clean up or admin work to support the Service Coordination Team.
- Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance.
- Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.
The essential requirements of the job include:
- Associate degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)
- Minimum 3 years of experience in a high-volume call center environment OR customer facing experience
- strong analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
It would be a plus if you also possess previous experience in:
- Minimum 1 year of actively dispatching Field Service Engineers
- Experience working with Salesforce.com and/or SAP
- Previous experience in and through knowledge of the medical device and/or related industries
job type: Contract
salary: $23.00 - 26.94 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:The essential requirements of the job include:
- Associate degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)
- Minimum 3 years of experience in a high-volume call center environment OR customer facing experience
- Strong analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
It would be a plus if you also possess previous experience in:
- Minimum 1 year of actively dispatching Field Service Engineers
- Experience working with Salesforce.com and/or SAP
- Previous experience in and through knowledge of the medical device and/or related industries
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Associates
- OPERATIONS SUPPORT
- CRM
- Salesforce
- SAP
- Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.