Pharmacy Technician - PT-24-113886666000

Pay: $17 - $19/hr

Position Overview:

The Pharmacy Technician will support a fast-paced, high-volume concierge contact center, delivering pharmacy-related services. This role requires excellent multitasking skills, attention to detail, and effective communication of pharmacy benefits.

Key Responsibilities:

• Process pharmacy services and claims.
• Manage Coverage Determination Requests (CDRs) within CMS timeframes.
• Communicate pharmacy benefits clearly, both verbally and in writing.
• Maintain accuracy while multitasking in a demanding environment.
• Provide professional support for the daily operations of the contact center.

Top 3 Required Skills:

1. Coverage Determination Processing: Ability to manage CDRs within CMS-required timeframes.
2. Pharmacy Benefits Communication: Skilled in clear, concise verbal and written communication of pharmacy-related information.
3. Attention to Detail: Capable of maintaining accuracy while handling multiple tasks in a fast-paced setting.

Additional Required Skills/Experience:

• Minimum of 2 years of experience in pharmacy settings (Retail, PBM, Hospital, or Managed Care).
• Proficiency with Microsoft programs (Outlook, Excel, Word, Access).
• Strong knowledge of prescription drug names, therapeutic classes, and claims processing.
• Familiarity with privacy regulations, including HIPAA.
• Pharmacy Technician Certification (PTCB).
• Experience with Medicare Part D.
• Contact center experience.
• Understanding of CMS/NCQA regulations.
• Expertise in processing pharmacy claims.

Education/Certifications:

• Required: High School Diploma or GED.
• Preferred: 2 years of college education.