HR Assistant

Overview:

HR/Field Operations Associate

Compensation: $20.19 per hour + monthly bonus potential up to $333

Hours: Monday – Friday, 8:00am to 5:00pm

Job Summary

This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
• Provide pre-employment documents and screen requirements to the candidate for review and signature
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
• Assist with contractor training and certification requirements
• Attend office meetings to help communicate onboarding statuses as needed
• Enter and manage background, drug testing and medical screening process for contractors
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

• Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
• Partner with the center to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with Field Operations Supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

• 2 + years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• BA/BS degree in Human Resources, Business, or Accounting preferred