Customer Service Representative

Furthermore, you will be charged with the responsibility of overseeing customer accounts and executing the necessary actions.

Responsibilities:

• Accurately and promptly process customer credit applications
• Keep customer credit records up to date and precise
• Address and resolve customer inquiries in a timely manner
• Carry out appropriate actions based on the status of customer accounts
• Commit to the continuous improvement of customer service processes and techniques
• Collaborate with the team to achieve shared goals and objectives
• Stay updated with the latest trends and best practices in customer service
• Uphold the company's reputation by providing excellent customer service
• Handle other tasks as directed by the management
• Contribute to a positive and supportive work environment.
• Proven experience in a customer service role.
• Demonstrated proficiency in handling customer queries and resolving issues promptly.
• Excellent communication skills, both written and verbal, for clear and effective customer interaction.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficient in using CRM software and other customer service platforms.