Client Service Specialist
You will be expected to manage our customers' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company.
Job Responsibilities
Answer phone calls and emails from customers in a professional and courteous mannerResolve technical customer issues in an effective and expedient manner
Create and maintain case documentation in InstaMeds CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
Manage escalation of incidents within Customer Service and to other departments
Setting customer expectations and managing sensitive customer situations
Effectively communicate technical information to end users
Required Qualifications, Capabilities And Skills
Ability to work onsite in Center City / Philadelphia, PA. Business days/hours are Monday - Friday / 7:00AM - 9:00PM. Start times will vary based on business needs.Excellent organizational skills in managing timelines of customer issue resolution
Effectively communicate between all levels and departments
Ability to apply analytical techniques to solve problems
Capacity to function and multitask in a fast-paced environment
Preferred Qualifications, Capabilities And Skills
Internship or professional experience in a customer-facing positionknowledge of healthcare or financial application
Bachelor's degree
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.