Systems Analyst - Robert Half

Job Description:

The Analyst will serve as the first line of support for issues related to these applications, ensuring smooth operations and addressing any challenges that arise.

Key Responsibilities:

• Maintain an in-depth knowledge of supported applications and their functionalities.
• Serve as the primary resource for customer support issues, providing effective troubleshooting and resolution.
• Implement and configure applications to meet organizational needs.
• Create and maintain comprehensive documentation for applications and processes.
• Conduct training sessions for end-users to facilitate effective use of applications.
• Monitor systems to ensure optimal performance and address any system issues.
• Manage support tickets and provide timely updates on the status and resolution of issues.
• Participate in project work related to system upgrades and new functionalities, including off-hours work as needed.
• Collaborate with IT and clinical staff to support and enhance application performance.
• Minimum of 2 years of experience as a Systems Analyst or in a similar role
• Proficient in Agile Scrum and Six Sigma methodologies
• Experience with EMR (Electronic Medical Records) and eClinicalWorks
• Strong knowledge and experience in application administration, configuration, deployments, installations, management, maintenance, performance, software, support, and upgrades
• Demonstrated experience in clinical data management, clinical information systems, and clinical support
• Basic troubleshooting skills and ability to provide technical support
• Excellent customer support skills
• Technical support experience is a must
• Ability to work independently or as part of a team
• Excellent verbal and written communication skills
• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.Qualifications:
• Minimum of two years of experience in Information Technology, preferably in a healthcare environment, or an equivalent combination of education and experience.
• Proficient in Microsoft Office Suite and report writing applications.
• Basic knowledge of database management systems and familiarity with medical terminology.
• Excellent analytical, problem-solving, and customer service skills.
• Experience with EMRs, particularly Paragon and eClinicalWorks, is highly desirable.
• Interface analyst experience is a plus.
• Exposure to process improvement methodologies such as Lean Six Sigma is beneficial.
• Experience supporting finance, lab, and radiology systems is advantageous.

Additional Requirements:

• Flexibility to work during non-standard hours, including nights and weekends, for system upgrades and emergency support.
• Ability to adapt to changing priorities and work in a dynamic environment.
• Strong cultural fit with the team, demonstrating effective collaboration with IT and clinical staff.