CMA Care Navigator - Primary Care - 1010 Summit Drive - Middletown - FT

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

• Our elite medical group employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater Dayton and Cincinnati areas.
• Our patients have access to a multidisciplinary professional team to meet all their healthcare needs. From primary care to brain and spine surgery, we provide an extensive range of specialties and expertise, in over 200 locations and ten counties.
• Working collaboratively across specialties, we offer patients a team-based model of care in which the patient is the most important member of the healthcare team.

Responsibilities & Requirements:

The LPN Care Navigator is responsible for:

• Responsible for assisting the interdisciplinary medical home care team in the provision of care navigation activities, and working with selected patients as assigned by high risk status or multiple health care coordination needs.
• In addition, the role assists the Care Manager and interdisciplinary team with access and utilization management improvements, proactive patient panel management, care facilitation and treatment coordination functions.
• Upholds the standards of the system-wide customer service program.
• Performs duties for practice or Network commensurate with applicable certifications and licensure when deemed necessary by Practice Manager.
• Case load will be determined by accepted Regional and Network standards.

Job requirements:

• High school diploma or equivalent.
• Graduate of accredited LPN program (or equivalent) with current Ohio license.
• 1-year clinical experience in a medical/physician office setting.
• Basic Life Support certification required.
• Must be able to collaborate and communicate with Care Managers and interdisciplinary team as needed in planning follow-up care and appointments.
• Must be able to collaborate with Health Coach and interdisciplinary team in planning follow-up care, as needed.
• Must be able to communicate with patients regarding pre-visit planning, follow up after discharge, and scheduling urgent appointments and referrals to specialists.
• Will also contribute to providing self-management support to patients.
• Must have ability to prioritize and organize tasks with attention to detail.
• Excellent interpersonal skills, good judgment, flexibility, initiative and ability to use critical thinking skills to problem solve.
• Working knowledge of EPIC, six months to one year of patient care experience and/or medically-based clerical experience.
• Knowledge of various patient lists/reports, overdue lab and imaging reports, referral reports, services needed for chronic conditions and other reports as requested.