Career Services Manager

Overview:

Salary $75,000 year

Are you goal driven? Then Career Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Acting as a liaison with the funder, you will manage reporting, foster collaborative relationships, and drive continuous improvement to create a client-centered, supportive atmosphere.

Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Responsibilities:

Successful Elements:

• Demonstrate servant leadership by supporting and empowering the team, fostering a collaborative and growth-oriented environment.
• Educate and guide the team on new program initiatives, special projects, and procedural updates.
• Oversee refresher and cross-training for the team to ensure all positions are equipped with necessary skills and knowledge, especially considering the unique roles of instructor and receptionist.
• Manage coverage assignments when team members are out to ensure no gaps in service delivery.
• Oversee daily customer activities, ensuring smooth scheduling and resolving attendance conflicts.
• Oversee case management, assessments, and referrals to workshops or recruitment events.
• Oversee candidate sourcing and re-engagement efforts to ensure returning customers.
• Oversee and assist with connecting participants to appropriate community services and follow up to ensure positive outcomes.
• Oversee registration and application for program services, assessments, and training vouchers, ensuring proper follow-up with participants.
• Collaborate with the team to deliver impactful workshops tailored to participant needs.
• Act as primary liaison with funder to ensure compliance and career services program goal alignment.
• Prepare reports on workshop participation, training grants, and career development services metrics.
• Maintain databases and documentation to meet contractual and organizational requirements.
• Ensure timely and accurate data entry, maintaining compliance with program requirements.
• Manage front desk operations, including scheduling, triaging jobseekers, maintaining supplies, and handling voicemails.
• Assign team members to attend offsite employer or community events, virtual sessions, and orientation meetings to promote services.
• Oversee outreach efforts to support new New Yorkers, including updating outreach trackers and utilizing translation tools as needed.
• Build and maintain relationships with the funder department leads to support operations and build program capacity.
• Represent the organization in leadership and funding agency meetings to discuss performance, initiatives, and areas for improvement.
• Collaborate with internal department leads in the community partner program, recruitment services, and business development teams to ensure seamless service delivery.

Qualifications:

Experience Requirements:

• Minimum of 2 years of experience in career advisement, workforce development, or a related field.
• Proven ability to manage and lead a team effectively in a fast-paced, dynamic environment.
• Experience in coordinating workshops, events, or other large-scale participant activities.
• Familiarity with case management processes, including conducting assessments and providing individualized support.
• Demonstrated experience in data management, reporting, and maintaining organized documentation.
• Strong customer service skills with the ability to engage and build professional relationships with diverse populations.
• Demonstrated ability to prioritize tasks and maintain accurate documentation of visits and contacts.
• Proficient in telephone, computer, and written communication skills.
• Working knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
• Ability to remain flexible and adaptable to changing program needs or contractual requirements.
• Experience working with social services, community organizations, or similar programs is a plus.

Education Requirements:

• Bachelor’s degree.

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!