Oracle Service Delivery Manager
Job Role: Oracle Service Delivery Manager Location:Pittsburg, PA (Onsite Hybrid) Job Type: Contract Duration: Long Term Job Description: Mandate Skills: Strong communication and intrapersonal skills. Act as liaison between Functional and Infrastructure teams translating business requirements into technical requirements working directly with key stakeholders.
Represent Oracle Database and Application Infrastructure teams in CAB meetings entering change controls as necessary. During Unplanned Outages, act as liaison between GIS infrastructure teams and Oracle COE functional teams; Enter and update Service Impact Notifications and participate in post-mortem impact reviews.
Develop and maintain Oracle Non-Production environment cloning schedules. Develop and maintain close working relationships with functional and infrastructure teams Job Description: The scope is Regional Oracle EBS, Oracle EDGE implementations and Oracle databases supporting non-Oracle applications.
Strong communication and intrapersonal skills. Act as liaison between Functional and Infrastructure teams translating business requirements into technical requirements working directly with key stakeholders. Represent Oracle Database and Application Infrastructure teams in CAB meetings entering change controls as necessary.
During Unplanned Outages, act as liaison between GIS infrastructure teams and Oracle COE functional teams; Enter and update Service Impact Notifications and participate in post-mortem impact reviews. Develop and maintain Oracle Non-Production environment cloning schedules.
Develop and maintain close working relationships with functional and infrastructure teams Oversight for operations tools including Planview, Infra, and Oracle MOS. Plan, document and run regular Oracle EBS environment meetings ensuring communication/coordination of IT Custodians with G.O. IT infrastructure teams. Ensure Operations Interoperability facilitate GIS infrastructure projects to ensure delivery of operations for G.O. based Oracle environments. Work directly with the Linux Admin, SDPS (Backup and Storage), Citrix, Desktop Design, Global Operations (GOC), Internet, IT Service Desk and IT Security Teams.
Assist in managing the Oracle Tech ULA aligned to processor counts Coordinate and author Disaster Recovery documentation and later DR testing Coordinate patching and other environment maintenance of both Oracle software and Server OS and hardware.Determine impact of non-Oracle infrastructure maintenance on Oracle systems and applications. Working knowledge of Oracle software and system architecture (including EBS 11i, R12, ASCP, Demantra, Active Data Guard) deployed in a way that supports a 24/7 manufacturing business model worldwide.
Strong knowledge of Oracle Cloud infrastructure and concepts Working knowledge of supporting infrastructure technology such as Red Hat/Oracle Linux, Storage, Backup and Recovery (RMAN, Filesystem), Load Balancing, DNS, Firewalls, FTP, SSL Certificates, Telnet/SSH, Java in Edge/IE