Help Desk Analyst II

We are seeking a Help Desk Analyst II to join our team. This role is based in Wilmington, Delaware and offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will provide technical support to end users, maintain and troubleshoot hardware and software, and manage user accounts.

100% ONSITE IN NEWARK, DELAWARE

Responsibilities:

• Analyze, troubleshoot, and resolve issues for end users with a positive and collaborative attitude.
• Mobile Device Management
• Familiar with mobile carrier portals (Verizon/AT& T)
• Managing mobile devices, including deploying, configuring, and updating them
• Implementing security policy and enforcing compliance
• Troubleshooting and technical support for mobile device issues
• Monitoring device status and usage and generating reports
• User training and documentation on mobile device usage and best practices
• Mobile device procurement and inventory management
• Learning the latest features of iOS and Android enterprise and staying updated on MDM trends and best practices
• Managing third party MDM vendors and ensuring SLAs are met

100% ONSITE IN NEWARK, DELAWARE

• Proficiency in Active Directory is necessary for this role.
• Experience with Apple Devices is required.
• Knowledge of Computer Hardware is a crucial requirement.
• Familiarity with Configuration Management is needed.
• Ability to handle Deployments is essential.
• Proficiency in MS Office 365 is a must.
• Experience with Azure Active Directory will be beneficial.
• Familiarity with Windows 11 is required.
• Knowledge of MS Windows 10 is necessary for this role.
• Ability to work with Windows Intune is a crucial requirement.
• Experience with SolarWinds is highly desired.
• Familiar with mobile carrier portals (Verizon/AT& T)

100% ONSITE IN NEWARK, DELAWARE