Customer Service Representative-CWB (Chubb Workplace Bene...

We are looking for a Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team in Columbia, South Carolina. This role offers a long-term contract employment opportunity in the insurance industry. The successful candidate will be responsible for providing superior customer service through inbound/outbound calls and emails, maintaining performance and quality standards, and working collaboratively with team members and business partners.

Responsibilities:

• Deliver exceptional customer experiences, demonstrating attention to detail and strong problem-solving skills in a high-volume contact center environment.
• Handle customer inquiries, requests, and issues efficiently, accurately, and professionally, building rapport and exceeding expectations.
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.
• Navigate multiple systems and applications to research and resolve customer requests and inquiries.
• Assist with special requests and complete additional tasks and other projects/duties as assigned.
• Work collaboratively with team members and business partners to provide a positive customer experience.
• Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers.
• Maintain accurate customer credit records and process customer credit applications accurately and efficiently.
• Monitor customer accounts and take appropriate action as needed.
• Be available to work 40 hours a week on a scheduled shift, with the flexibility to work overtime and weekends as needed. • Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Excel
• Understanding of operations and research methods
• Experience with inbound and outbound calls
• Knowledge of insurance industry, specifically with regard to Chubb Workplace Benefits (CWB)
• Familiarity with 'About Time' software and its benefit functions
• Knowledge of hiring processes and revenue accounting
• Ability to perform ad hoc financial tasks
• Experience in claim administration
• Understanding of property insurance and underwriting
• Ability to collaborate with business partners and adhere to quality standards
• Knowledge of salary structures, disability claims, and claim administration
• Strong computer skills, including the use of Onsite software
• Capable of making informed decisions
• Excellent communication skills, both verbal and written
• Ability to adhere to principles and maintain quality standards
• Willingness to work onsite when required
• Strong decision-making skills
• Experience in underwriting
• Understanding of salary structures
• Ability to work collaboratively with business partners
• Experience handling disability claims
• Commitment to maintaining quality standards in all work.