Front Desk Coordinator

You will also contribute to brand promotion through local networking and engage in various duties to enhance the guest's experience.

Responsibilities:

• Manage all aspects of a guest's journey, from reservation to departure, ensuring satisfaction and making necessary adjustments
• Handle customer inquiries and complaints with the highest level of hospitality and professionalism
• Maintain thorough and accurate guest records
• Assist in the preparation and coordination of special events
• Engage in local networking to promote a positive image of the brand
• Support the General Manager, Director of Operations, and Front Office Manager with VIP amenities, gifts, and personalized notes
• Provide concierge services, recommending local experiences and trip enhancers to guests
• Leverage opportunities to gather information about guests, such as their reason for visit, likes or dislikes, and encourage favorable reviews when appropriate
• Assist long-term stay guests in familiarizing themselves with the local area
• Contribute to social media content for the hotel, restaurant, and spa.
• Demonstrated experience in Concierge Services
• Proven ability in delivering high-quality Customer Service
• Proficiency in Data Entry tasks, with a keen eye for detail
• Exceptional Interpersonal Skills, with a strong ability to communicate effectively
• Prior experience in a Front Desk Coordinator role or similar is preferred
• High school diploma or equivalent educational qualification
• Ability to handle multiple tasks simultaneously and prioritize workload effectively
• Excellent organizational and time management skills
• Ability to work in a team environment, as well as independently
• Proficiency in using office software like Microsoft Office, especially Excel and Word
• Familiarity with office equipment such as fax machines and printers
• Ability to maintain a detail oriented and positive demeanor under stress
• Excellent problem-solving skills and a proactive attitude towards resolving issues
• Flexibility to work in shifts, during weekends, or on holidays if required
• Ability to maintain confidentiality and handle sensitive information responsibly.