Service Mgr
TechUSA Charlotte
SERVICE AND SUPPORT MANAGERExpectations for this position-10 plus years management experience preferred-Past management experience in the Machine Tool industry preferred-Manage and motivate employees across different roles in a positive team environment-Assist in developing business strategies and implementing action plans to meet the objectives.-Excellent customer service and communication skills-Past experience and knowledge in customer service roles-High level of problem solving skills-Experience with ERP systems implementation and ability to assist with documenting SOP procedures-Proficient in Microsoft office productsCustomer service and Technical support-Ensure we meet customer expectations and satisfaction to the best of our abilities through (but not limited to) the following:-Work order processing: inspection, upgrade, repair, and accessory install by the technicians-Machine installations and training-Telephone and field service support-Develop system to report product quality and service feedback-Service training school (on-site and off-site and virtual)-Parts sales and technical support-Warranty Issue solving-Sales support (tradeshows, demonstrations, applications and testing)-Set up and maintain a Service network consisting of service distributors, independent contractors, and direct employee(s) through continuous training.-Help Service Team for problem solving in mechanical, electrical, PLC and hydraulic-Support development of high functioning teams by working to continuously improve the service operations.
Inventory Control-Experience working with all aspects of Inventory control and processing (Including but not limited to)-Incoming parts receiving transactions-Pick and packing of customers orders-Cycle counting-Process purchase orders to replenish item stock levels-Managing item inventory levels on a daily basis
Charlotte
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