Desktop Support Analyst

The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization.

Responsibilities:

• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.
• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.
• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.
• Perform routine maintenance and upgrades on computer systems and equipment.
• Document incidents, problems, and resolutions for future reference and continuous improvement.
• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.
• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.
• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.
• Escalate unresolved problems to higher-level support or vendors as necessary.
• Ensure proper functioning of security tools such as antivirus software.
• Proficiency in Android Development, with the ability to troubleshoot and resolve software issues.
• Extensive understanding of Cisco Technologies; ability to configure, maintain and troubleshoot Cisco systems.
• Expertise in Citrix Technologies; familiarity with installation, configuration, and administration of Citrix applications.
• Solid understanding of Computer Hardware; ability to diagnose and repair hardware issues on various devices.
• Experience with Dell Technologies; knowledge of Dell hardware and software solutions.
• Proficiency in handling Apple Devices; troubleshooting and resolving both hardware and software issues.
• Knowledge of Backup Technologies; ability to implement and maintain backup solutions.
• Experience in Configuration Management; ability to manage system configurations to ensure stability and performance.