VP Digital Market Leader - Montpelier

Overview:

Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities:

Having a growth mindset, as well as a passion for growing their business area, will be critical to this individual’s success. Growth will be a mix of organic and new markets.

• Customer Engagement: Build and maintain strong relationships with key customers, ensuring their needs are met.
• Revenue Growth: Identify upsell and cross-sell opportunities to increase customer lifetime value, aiming for double-digit growth across government and commercial entities.
• Strategic Planning: Develop and execute strategies to enhance customer success and retention, aligning with the organization's goals.
• Customer Advocacy: Integrate customer feedback into product development and service improvements.
• Product Development: Collaborate with R&D teams to develop new products or improve existing ones, ensuring they meet market needs.
• Performance Metrics: Track and report on key customer success metrics, demonstrating value to stakeholders.
• Team Leadership: Lead and mentor client success managers/program managers to ensure they are aligned with the company's goals.
• Strategic Partnerships: Form alliances with other companies to expand market reach and capabilities.
• Brand Management: Ensure the company's brand is consistently represented and positively perceived.
• Market Analysis: Conduct in-depth market research to identify trends, opportunities, and threats.

Qualifications:

• Extensive experience with the concepts and principles of sales, strategy, and transformation, and successfully managing government and commercial contracts with high customer satisfaction.
• 10+ years of direct client/program/project management experience on government and commercial contracts.
• 10+ years of experience in forming trusted partnerships with government or commercial organizations.
• 10+ years of experience in supporting business development and complex mission-essential efforts with State and Local or Federal government customers.
• Experience working in a matrixed organization and utilizing shared resources to achieve program and organizational success.
• Track record of providing direction and leadership to development teams in a cross-functional, global environment.
• Bachelor’s degree.

• Technical background with experience bringing new capabilities to market.
• Identity, Credentials, and Access Management experience.
• Financial and/or Healthcare market experience.
• Data and analytics experience.
• Agile and SaaS development and support models.
• Proficiency in defining and executing strategies and plans, creating KPIs to measure progress, and working with partner organizations.
• Ability to ensure competitiveness and breakthrough strategies for new products and solutions with demonstrated success in a highly collaborative, results-oriented environment.
• 10+ years of experience with designing, developing, and delivering technical innovations operations including mission-critical systems, software systems, and analytical solutions.
• 10+ years of experience with developing the analysis, architecture, design, development, test, deployment, and operations of complex integration-intensive enterprise software systems or data platforms.
• Ability to set the business strategic direction, increase resolute positioning in the market, and successfully shape and capture technology-centric work in competitive solicitations.
• Ability to manage risk and achieve preferred outcomes in an exciting environment under challenging terms and conditions.