Customer Service Representative (Manufacturing) - Fort Lauderdale

apartmentSynerfac Technical Staffing placeFort Lauderdale calendar_month 

A leading company in the manufacturing sector is seeking a customer service representative with technical experience to joing their team.

Responsibilities:

  • Take customer calls and enter their purchase orders into the ERP system
  • Navigate ERP portals to receive information as necessary
  • Create standard quotes to customers.
  • Act as a liaison between internal departments, maintaining traceability of customer purchase order statuses.
  • Ensure timely resolution of customer problems and concerns.
  • Maintain customer accounts and record interactions, taking note of inquiries, complaints, and feedback
  • Address customer questions and complaints; forward issues to appropriate staff when necessary.
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