Enterprise Telehealth Performance Support Specialist

Position Summary:

Orlando Health is seeking an experienced Enterprise Telehealth Performance Support Specialist.

Key Responsibilities:

• Responsible for driving quality and process improvement initiatives, continuously optimizing telehealth performance and outcomes.
• Emphasizes on collecting, analyzing, and reporting telehealth data to support operational and strategic decision-making.
• By leveraging business intelligence and performance improvement methodologies, this role will support virtual services performance and efficiency across the enterprise.
• Provide actionable insights through comprehensive reporting, and optimize operations to ensure high-quality patient care.

Location:

102 West Pineloch Ave.

Orlando, FL 32806

Hybrid Schedule - 50% Remote / 50% Onsite

Monday - Friday

8:00am - 5:00pm

Responsibilities:

• Monitor key performance indicators (KPIs) for telehealth services, identifying areas for improvement.
• Implement performance improvement initiatives and best practices to enhance telehealth services.
• Conduct root cause analysis of performance issues and recommend corrective actions.
• Work closely with clinical, administrative, and technical teams to understand their data needs and provide tailored reporting solutions.
• Participate in cross-functional meetings to discuss findings and support decision-making.
• Propose and implement enhancements to data collection, analysis, and reporting processes.
• Gather and maintain telehealth data from various sources, ensuring accuracy and completeness.
• Analyze telehealth data to identify trends, patterns, and insights that support service improvement.
• Aggregate telehealth data for various quality measures, including patient satisfaction, clinical outcomes, and service utilization.
• Create visualizations and dashboards to present telehealth data in a clear and actionable manner.
• Develop and produce regular and ad-hoc reports for stakeholders, including executive leadership, clinicians, and operations teams.
• Ensure data integrity, accuracy, and completeness.
• Stay updated on industry best practices and emerging trends in telehealth, performance improvement, and data analytics

• Attends and participates in department staff meetings and other meetings as assigned.
• Perform miscellaneous administrative duties as assigned.

Qualifications:

• Bachelor’s degree in Health Informatics, Data Science, Computer Science, or a related field.
• Experience in data analysis, reporting, and informatics, preferably in a healthcare setting.
• Proficiency in data analysis tools and software (e.g., SQL, Python, R, Tableau, Power BI).
• Strong understanding of healthcare data standards and regulations (e.g., HIPAA).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with a strong commitment to data accuracy and integrity.

• Candidates must be progressing towards achieving AHIC or CHDA® certification within the next two years, demonstrating a commitment to advancing their expertise in healthcare informatics or health data analytics.

• Advanced PC literacy and competency in query building, spreadsheet generation, data management and word processing.
• Strong working knowledge of full Microsoft Office Suite.