Resource Planning Associate Representative Customer Advocacy
Immediate need for a talentedResource Planning Associate Representative.
This is a 03+ Monthscontract opportunity with long
-term potential andis located inPositions are 100% remote in IL, TN, PA, FL, TX, MD and/or GAnbsp;Please review the job description below and contact me ASAP ifyou are interestednbsp; Job ID: 23-36207 Pay Range: $18.34/hournbsp; Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location Key Responsibilities: Schedule NotesTraining- Monday - Friday, 8:30-5 PM LOCAL.Shift Role
- Monday - Friday, 8:30 am
- 5:00 pm LOCAL.
Candidate must not take time off in the first 4 weeks of employment.
Candidate must not move in the first 6 months of employment.Place 200+ outbound calls to potential patients daily Take inbound calls daily from members returning the original call Sell the assessment to members, entice the members to agree to a free benefit provided by their insurance and secure the scheduled visit Communicate effectively with the department through email about the providers schedule status, leads to call, and any daily assignments Create a work relationship with assigned providers to communicate about schedules and perspectives/ scheduled patients.
Will be the primary point of contact for designated providers.Develop a map to track location of potential patients and scheduled appointments.
Schedulers must use maps and the list of leads to decide where their provider will travel Access various insurance portals to verify members before outreach.
Learn about each insurance portal and find eligible members Update electronic medical records, specifically NextGen software.
Every patient scheduled has an electronic medical record with scheduled appointments attached Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner Update scheduling software.
Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members Meet daily/ weekly/ monthly standards set for the department.
Schedulers are monitored on a daily, weekly, and monthly basis to record progress.Call recordings are pulled sporadically to keep schedulers on target with complianceKey Requirements and Technology Experience: Customer Focus: Acts with customers in mind, establishes and maintains effective relationships with customers, and gains their trust and respect Dealing with Ambiguity: Can effectively cope with change, can shift gears comfortably, doesnt have to finish things before moving on Learning and Applying Quickly: Learns quickly when facing new problems, and experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks Organized: Can orchestrate multiple activities at once to accomplish a goal, and arrange information, emails, and other files in a useful manner Problem Solving: Probes all fruitful sources for answers, looks beyond the obvious, and doesnt stop at the first answer Scheduling Call Center Experience Sales Experience (retail/sales goals) Excellence in Customer Service.Our client is a leadingInsuranceorganization and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediateconsiderationnbsp; Pyramid Consulting, Inc.provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,colour,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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