Frozen Food/Dairy Assistant Department Manager PM

Location : Name: Onalaska

Position Type: Full-Time

Company Overview:

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary:

Join the Festival Foods team as a Frozen Food & Dairy Assistant Manager-PM!

Reports To: Frozen/Dairy Department Manager

As a supervisor, you’ll help guide our department associates and work closely with the department manager to achieve our goals, all while promoting a culture of service excellence.

External Job Description:

As a Festival Foods Frozen Food/Dairy Assistant Manager-PM, your responsibilities will include:

• Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Lead Department Operations: Leads the Frozen/Dairy department in the absence of the department manager and provides ongoing support in overseeing night operations.
• Promote a Positive Culture: Reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates, ensuring they meet company standards and goals.
• Train and Coach Associates: Trains new Frozen/Dairy associates, providing guidance, feedback, and management support as they develop.
• Conduct Performance Reviews: Assists with performance reviews for department associates and provides coaching to ensure growth.
• Address Policy Violations: Documents and addresses violations of company policies/procedures, taking corrective action when necessary, including termination.
• Supervise and Guide Team: Supervises department associates, offering guidance and addressing any challenges to ensure smooth operations.
• Manage Inventory and Pricing: Manages inventory, ensuring appropriate stock levels and that products are properly priced.
• Communicate Across Departments: Communicates effectively with the Store Director, Frozen/Dairy Manager, and other department managers to maintain high standards and exceed guest expectations.
• Provide Excellent Customer Service: Provides superior customer service, assisting guests with locating products, taking special orders, and resolving issues as they arise.
• Lead by Example: Leads by example, contributing to daily departmental tasks, from organizing to cleaning work areas and maintaining shelves.
• Ensure Accurate Timekeeping: Responsible for timekeeping accuracy within the department, addressing any scheduling discrepancies in collaboration with HR.
• Maintain Quality Standards: Ensures quality standards are met consistently, including product availability by 100% at set times, ensuring operational efficiency.
• Honor Committments: Regular and timely attendance in compliance with the work schedule, providing adequate notice for occasional absences.
• Support the Team: Other duties as assigned.

To succeed as a Festival Foods FF/D Assistant Manager-PM, you should have:

• Effective Communication: Ability to interact effectively with both guests and associates, maintaining a positive and professional demeanor.
• Leadership in Retail: Strong communication skills, capable of managing a diverse team in a fast-paced, retail environment.
• Safety Knowledge: Knowledge of safety protocols, including lifting techniques, equipment operation, and proper handling of tools.
• Equipment Operation: Comfortable operating equipment like forklifts, power jacks, and balers.

Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis
• Frequent exposure to extreme temperatures

This is a full-time hourly position. As a PM Supervisor, the work schedule will include afternoons, evenings, weekends, and holidays.

If you are ready to take on a leadership role in a grocery store department while delivering outstanding guest service and supporting a team, apply today to join Festival Foods as Frozen/Dairy Assistant Department Manager!

Benefits Overview:

WHY YOU'LL LOVE IT HERE:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Location : Address: 1260 Crossing Meadows Drive

Location : City: Onalaska

Location : State/Province: WI

Location : Postal Code: 54650