[ref. c46975924] Part-time IT Support Technician 2 - Customer Support

Clark College is currently accepting applications for a permanent hourly, part-time Classified Information Technology (IT) Customer Support position. This position supports the Information Technology Services department. The h

ours are Monday-Friday, approximately 17 hours/week. This position is not eligible for benefits.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

• Act as the first point of contact for incoming technology requests.
• Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
• Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
• Assist in resolving application software issues and implement bug fixes within critical systems.
• Ensure continuous customer support and contact with customers.
• Escalate critical system interruptions with IT incident response personnel.
• Create a safe, bias-free working environment, which engenders respect for differences.
• Demonstrate exceptional leadership qualities, providing guidance to lower-level team members.
• Assist in identifying and escalating lab related technical issues.
• Manage daily operations in the student computer labs.
• Perform related duties as required.

**POSITION REQUIREMENTS AND COMPETENCIES:**

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate's degree in IT or a related field

• One (1) year of recent experience in an IT Customer Service/Help Desk Environment.
• Current Washington State Driver's License and access to own vehicle for travel between Clark campuses.

• Strong organizational and time management skills. Ability to accurately and thoroughly document work and keep all documentation up to date.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to quickly learn and adapt to innovative technologies and procedures.
• Ability to work independently.
• The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation.
• This position is represented by the Washington Public Employees Association.
• **Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.**

**SALARY RANGE: **$22.98-$30.86/hour. | Range: 46 | Code: 481D

*Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases*.